Term and Conditions

At Cliomakeup Shop, we’re committed to helping you “Glow Your Own Way” with high-quality beauty products and an exceptional shopping experience. These terms outline our mutual responsibilities to ensure a transparent and satisfying relationship.

By accessing and using Cliomakeup Shop’s website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Shipping & Returns Policy.

If you do not agree with any part of these terms, please do not use our website or services. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of any changes.

2.1 Account Creation

To access certain features, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

2.2 User Obligations

As a user of Cliomakeup Shop, you agree not to:

• Use the website for any illegal purpose or in violation of any laws
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Infringe upon our intellectual property rights or the rights of others
• Use the website to harass, abuse, or harm others

3.1 Product Descriptions

Cliomakeup Shop offers a curated selection of beauty and personal care products including but not limited to:

• BB Creams and complexion products
• Skincare items (Cremas Hidratantes, Contorno de ojos, Exfoliantes)
• Hair care and styling products (Capilar, Hair Styling, Hair Styling Pucks)
• Body care products (Bodycare, Corporal)
• Specialty items (Íntimo, Gift Sets, Aceites)

We strive to provide accurate product descriptions, images, and information. However, we cannot guarantee that your device’s display of colors accurately reflects product colors. Product availability is subject to change.

3.2 Product Usage

Our beauty products are for external use only unless otherwise specified. Please:

• Read all product labels and instructions before use
• Perform a patch test before using new products, especially if you have sensitive skin
• Discontinue use if irritation occurs and consult a healthcare professional
• Keep products out of reach of children
• Store products according to package instructions

4.1 Order Process

Placing an order on Cliomakeup Shop involves the following steps:

• Product selection and addition to cart
• Providing accurate shipping and billing information
• Reviewing and confirming your order details
• Payment processing
• Order confirmation via email

All orders are subject to product availability and our acceptance. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized activity, or product unavailability.

4.2 Pricing and Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All prices are displayed in US dollars unless otherwise specified. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge your payment method for the total amount of your order.

4.3 Order Confirmation and Changes

You will receive an order confirmation email once your payment is processed. If you need to modify or cancel your order, contact us immediately at [email protected]. We process orders quickly, so changes may not be possible once processing has begun.

5.1 Processing and Shipping Time

We work diligently to process your orders:

• Order Processing: 1-2 business days after payment confirmation
• Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipment
• Free Shipping: Available on orders over $50 via EMS – 15-25 business days after shipment

Please note that we ship worldwide excluding certain parts of Asia and remote regions. Delivery times are estimates and may vary due to factors beyond our control, including customs processing.

5.2 Shipping Responsibilities

Once we hand your package to the shipping carrier, responsibility for the shipment transfers to the carrier. We are not liable for delays, damages, or losses caused by shipping carriers. However, we will assist in resolving any shipping issues to ensure your satisfaction.

6.1 Return Eligibility

We want you to love every Cliomakeup Shop product. Our returns policy includes:

• Return Window: 15 days from receipt of order
• Condition Requirements: Items must be unused, unopened, in original packaging with all tags attached
• Proof of Purchase: Order number or receipt required

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Íntimo (intimate care products)
• Opened or partially used Gift Sets
• Products with broken seals or opened packaging

Exceptions are made for damaged or defective items – contact us within 48 hours of receipt.

6.3 Return Process

To initiate a return or exchange:

1. Contact our team at [email protected] within 15 days
2. Wait for approval and Return Authorization Number
3. Ship items securely to our New York facility with original documentation
4. Receive your refund or exchange after inspection (3-5 business days)

6.4 Refund Information

Refunds are processed within 3-5 business days of receiving your return and will appear on your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.

All content on Cliomakeup Shop’s website, including but not limited to text, graphics, logos, images, and software, is the property of Cliomakeup Shop or our content suppliers and protected by international copyright laws.

The “Cliomakeup Shop” name, logo, and all related product names, design marks, and slogans are trademarks of Cliomakeup Shop. You may not use these marks without our prior written permission.

You may access and use the website content for personal, non-commercial purposes only. Any other use, including reproduction, modification, or distribution, is prohibited without prior written consent.

To the fullest extent permitted by law, Cliomakeup Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our services
• Any bugs, viruses, or similar that may be transmitted through our services
• Any errors or omissions in any content
• Any personal injury or property damage resulting from product use

Our total liability for any claim related to our services shall not exceed the amount you paid for the products giving rise to the claim.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our services, you consent to our collection and use of personal information as outlined in our Privacy Policy.

These Terms and Conditions are governed by the laws of the State of New York, United States. Any disputes arising from these terms or your use of our services shall be resolved in the state or federal courts located in New York County, New York.

We encourage you to contact us directly at [email protected] to resolve any issues before pursuing formal dispute resolution.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. We will notify users of significant changes via email or website notice. Your continued use of our services after changes constitutes acceptance of the modified terms.

Thank you for choosing Cliomakeup Shop. We’re honored to be part of your beauty journey and committed to helping you “Glow Your Own Way” with confidence and style.