At Cliomakeup Shop, we want you to love your beauty purchases as much as we do! If you’re not completely satisfied with your order, our hassle-free returns and exchanges policy ensures you can shop with confidence—just like our “Glow Your Own Way” philosophy empowers your beauty journey.
Return & Exchange Eligibility
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange:
- Items must be unused, unopened, and in their original packaging
- Products must be in the same condition as when you received them
- All original tags and labels must be attached
- A proof of purchase or order number is required
Non-Returnable Items
For health and safety reasons, the following product categories cannot be returned or exchanged:
- Íntimo (intimate care products)
- Gift Sets that have been opened or partially used
- Any products with broken seals or opened packaging
We make exceptions if these items arrive damaged or defective—please contact us within 48 hours of receipt.
How to Return or Exchange an Item
Follow these simple steps to initiate your return or exchange:
Email us at [email protected] within 15 days of receiving your order. Use our return request template below to ensure we have all the necessary information.
Our customer service team will review your request and email you a Return Authorization Number and shipping instructions within 1-2 business days.
Package your items securely, include the original packing slip or order confirmation, and ship to our New York facility. We recommend using a trackable shipping service.
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
Return Request Template
Copy and paste this template into an email to [email protected] to streamline your return process:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Hello Cliomakeup Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return/Exchange:
- [Product Name], [Quantity], [Reason for Return/Exchange]
- [Add additional products if applicable]
Preferred Resolution: [Refund to original payment method / Exchange for (specific product)]
Additional Comments: [Any relevant details about the product condition or issue]
Thank you,
[Your Full Name]Refund Information
Refund Processing Time
Once we receive your return:
- Refunds are processed within 3-5 business days of receiving your returned items
- The refund will appear on your original payment method within 5-10 business days, depending on your bank or payment provider
Refund Method
Refunds are issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card account
- PayPal: Refunded to your PayPal account
Please note that shipping costs are non-refundable, unless the return is due to our error or a defective product.
Exchange Policy
Exchanges are subject to product availability. If the item you want is out of stock, we’ll contact you to discuss alternatives or issue a refund.
For exchanges, we’ll ship your new product using the same shipping method as your original order. If you’d like to upgrade your shipping, contact us for options.
International Returns
As we serve customers worldwide (excluding certain parts of Asia and remote regions), international returns follow the same policy with these additional notes:
- Customers are responsible for return shipping costs
- Customs fees and import duties are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong items, contact us immediately at [email protected] within 48 hours of delivery. We’ll arrange a replacement or refund and provide a prepaid shipping label if needed—no need to use your standard return process!
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Response Time: We typically respond within 24 hours, just like our quick order processing!
Business Address: 3306 Bell Street, New York, US 10003
Thank you for choosing Cliomakeup Shop, where your satisfaction is as important to us as helping you find the perfect BB cream or hair styling product. Happy shopping!