FAQ

Product Questions

1. What types of products do you offer?

We specialize in a wide range of beauty and personal care items, including BB creams, body care, hair styling (like Hair Styling Pucks), moisturizers, exfoliants, intimate care, and gift sets. Our menu features categories such as 3-IN-1, Accesorios, Capilar, and more, catering to diverse beauty needs with an emphasis on affordability and quality.

2. Are your products suitable for all skin types?

Yes, our products are designed to be inclusive and gentle. For example, we offer options like BB creams and contour de ojos that are formulated for various skin types. However, we recommend checking individual product descriptions for specific details or consulting with a dermatologist if you have sensitive skin.

3. Do you have products for hair styling with high hold?

Absolutely! Our Hair Styling section includes High Hold options and Hair Styling Pucks, perfect for creating long-lasting styles that glow your own way.

Shipping and Delivery

1. Where do you ship to?

We ship globally to bring beauty to your doorstep! However, we are unable to deliver to certain parts of Asia and a few remote regions. If you’re unsure about your location, contact us at [email protected] for assistance.

2. What are your shipping options and costs?

We offer two convenient methods:

• Standard Shipping: Carried by DHL or FedEx, costs $12.95, and delivers in 10-15 days after dispatch. Great for fast, reliable service with tracking.
• Free Shipping: Uses EMS, free on orders over $50, and takes 15-25 days after dispatch. Ideal for budget-friendly shopping.

Order processing takes 1-2 days before shipping.

3. How can I track my order?

Once your order is dispatched, we’ll send a confirmation email with tracking information. You can use this to follow your package’s journey with carriers like DHL, FedEx, or EMS.

Returns and Refunds

1. What is your return policy?

We accept returns within 15 days of receiving your order. Please ensure items are in original condition. For details on how to initiate a return, email us at [email protected], and we’ll guide you through the process to ensure a smooth experience.

2. Can I exchange a product?

Yes, we handle exchanges for defective or incorrect items within the return period. Contact our customer service team, and we’ll help you arrange an exchange or refund.

Payment Methods

1. What payment options do you accept?

We support secure payments via Visa, MasterCard, JCB, and PayPal. Your transactions are safe and encrypted for peace of mind.

2. Is my payment information secure?

Absolutely! We use trusted payment gateways to protect your data. If you encounter any issues, reach out to us, and we’ll assist promptly.

Account and Customer Service

1. How do I contact customer service?

For any questions about deliveries, orders, or general support, email us at [email protected]. Our friendly team is here to help and will respond as soon as possible.

2. Do I need an account to shop?

No, you can checkout as a guest. However, creating an account might make future purchases faster and allow you to track order history.

General Inquiries

1. What is Cliomakeup Shop’s mission?

We believe beauty should be accessible to all, offering affordable products with reliable delivery. Our style is joyful and seamless, focusing on making your shopping experience positive from start to finish.

2. Where is Cliomakeup Shop based?

Our company address is 3306 Bell Street, New York, US 10003. We operate online at makeuphotdeal.com to serve customers worldwide.